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Privacy Policy

Effective: July 22, 2026

KinderPage helps Canadian families find childcare and helps providers manage a fair, legal waitlist. This policy explains, in plain terms, what personal information we collect, why, who we share it with, and how long we keep it.

1. Who we are

KinderPage ("we," "us," "our") operates the website kinderpage.ca (the "Service"). We are committed to the Personal Information Protection and Electronic Documents Act (PIPEDA) and to handling your information carefully. We do not sell your personal information.

2. Information we collect

Information you give us:

  • Account details: your name, email, phone number, and password when you register.
  • Provider and listing information: if you claim a childcare listing, your business name, address, contact details, programs, hours, photos, and the fees you charge families after enrollment.
  • Ownership documents: to verify you control a listing, you may upload identity or business documents (for example a business licence, lease, or utility bill). These are stored encrypted in a private location, separate from everything else, and are never shown publicly.
  • Waitlist applications, including information about a child: when a parent applies to a center's waitlist, the parent provides the child's first and last name, date of birth, and optionally gender, allergies, and special-needs information, along with the desired start date and schedule. This is submitted by the parent, not by the child.
  • Messages: the content of messages sent between families and providers through the Service.
  • Reviews and support requests: reviews you post (with your name), and the name, email, and message you provide when you contact us. Help-page feedback may be left anonymously.

Information we collect automatically:

  • Usage and device data: your IP address, browser and device type, and the pages you visit.
  • Cookies and similar technologies: see section 5. We use Google Tag Manager and Google reCAPTCHA, which set cookies and receive certain technical data.

3. Children's information

Children do not use the Service and do not create accounts. Information about a child is entered by their parent or guardian, for the single purpose of applying to a childcare center's waitlist and progressing that application. We minimize what we collect to what a center needs to place a child, we do not use a child's information for advertising, and we delete it on the schedule in section 8. A parent can ask us to correct or delete their child's information at any time (section 9).

4. How we use your information

  • To run the Service, including carrying inquiries and applications and progressing a family through a center's waitlist to an offer.
  • To verify that a provider controls the listing they claim.
  • To communicate with you: notifications, status updates, and support replies.
  • To keep the Service safe: prevent fraud and abuse, and moderate reviews.
  • To meet legal obligations.

We do not collect any fee or deposit to place or hold a child on a waitlist. That practice is prohibited by law across Canada, and KinderPage never charges for it or processes such a payment.

5. Cookies and analytics

We use cookies and similar technologies to keep you signed in, to protect our forms from bots (Google reCAPTCHA), and for analytics through Google Tag Manager, which may load Google Analytics. These tools share limited technical data (such as your IP address and activity on the site) with Google. You can control cookies through your browser settings; blocking some cookies may affect how the site works.

6. Who we share information with

We share information only with the service providers that help us run KinderPage, each handling data on our behalf under contract, and only as needed: Stripe (subscription payments), Cloudflare R2 (image and encrypted document storage), Amazon SES (transactional email, Canada region), Telnyx (SMS notifications and verification codes), Google (reCAPTCHA and Tag Manager or Analytics), OpenAI and Anthropic (AI review moderation and listing summaries), Meilisearch and GlitchTip (search and error tracking on our own servers), and OpenStreetMap (maps and location lookup).

We may also disclose information if required by law, to protect our rights or users' safety, or as part of a business sale (we would notify you first). Some providers (such as Stripe, OpenAI, and Anthropic) process data outside Canada; where that happens, your information may be subject to the laws of those countries.

7. How we protect it

We use reasonable safeguards. Passwords are hashed, two-factor authentication is available, and ownership documents are encrypted before storage in a private location that is never served publicly. No system is perfectly secure, but we treat the most sensitive data, children's information and identity documents, with the most care.

8. How long we keep it

We keep personal information only as long as we need it for the purposes above, plus a short period for disputes and legal reasons:

  • Your account: while active. If you ask us to delete it, access ends immediately and it is fully erased after 30 days.
  • Waitlist application and child's information: while active, then deleted 12 months after it ends (enrolled, declined, or withdrawn).
  • Ownership and identity documents: while you own the listing, then deleted 24 months after ownership ends.
  • Messages: archived after 60 days idle, then deleted 12 months after that.
  • Support requests: deleted 24 months after the request is resolved.
  • Reviews: kept while the listing exists; deleted on your request.
  • Security and audit logs: deleted after 24 months.
  • Anonymous view counts: individual views deleted within 24 hours; only aggregate totals remain.

An active legal hold or fraud investigation can pause deletion for the records involved. Copies in encrypted backups age out on our backup rotation after a deletion.

9. Your rights

Under Canadian privacy law you can access the personal information we hold about you, correct anything inaccurate (including your child's information on a waitlist application), delete your account and personal information (subject to limited legal exceptions), and withdraw consent to our use of your information (subject to legal or contractual limits).

To exercise any of these, please contact us and we will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

10. Changes and contact

We may update this policy from time to time and will post changes here with a new effective date. Questions or concerns? Please contact us.

This policy is provided for transparency and is not legal advice.